Archiving & Documentation
01_Course Target
- This course designed to gain the expertise, skills, and knowledge in office management and archiving and documentation to foster an Aeronautical information environment by aligning the data chain inputs and outputs to achieve quality aeronautical information products and services.
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Advance Airport Operations
This course designed for essential training for airside and landside operations managers. Gain practical knowledge to manage key airport operations with high efficiency and safety.To Understand and meet the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers, and freight forwarders.
Passenger Experience Management
This course designed to is toprovide expertise and tools to design, implement, and sustain a passenger-centric strategy that enhances customer satisfaction and operational performance.understnd how to identify key touchpoints, measure customer experience, and integrate these practices into your airport’s overall strategy to create a seamless and memorable passenger journey.
Airport Terminal and Landside Operations
This course is designed to at an introductory level, how to optimize airport terminal and landside operations, leverage the involvement of the various stakeholders and others in the airport community including airport employees.To understand the importance of providing a positive customer experience from curb to gate that is in harmony with security, facilitation, and health requirements as well as revenue generating activities. This course will explore the impact of the COVID-19 pandemic crisis on the aviation industry and the industry’s response to facilitate recovery .