Passenger Experience Management
01_Course Target
- This course designed to is toprovide expertise and tools to design, implement, and sustain a passenger-centric strategy that enhances customer satisfaction and operational performance.
- understnd how to identify key touchpoints, measure customer experience, and integrate these practices into your airport’s overall strategy to create a seamless and memorable passenger journey.
Explore_Other_Courses
Aeronautical Information Management
This course addresses the main concepts of AIM and the evolution to AIM, explains the AIM products and their ICAO reference documents, familiarizes participants with the AIS data process, provides a good overview of the digital data sets and Aeronautical Data Catalogue, and explains the importance of data quality in the context of AIM.
Aircraft Marshalling and Ramp Hand Signals
The Target of this course is to learn the principles of nonverbal ramp communications between the ground and cockpit crew as well as guidance signals for safe operations of Ground Support Equipment (GSE) around the aircraft.
Basic Airside Safety
The Target of this course is to An interactive, flexible, and effective way of learning about the airport environment, airside safety, rules, aircraft danger zones, fire prevention and in the event of an incident, know the procedures to follow in fire action and how to administer first aid.