SMART Airport Operations and Management - Aviation Digital Innovation

The Target of this course is to An interactive, flexible, and effective way of learning about the airport environment, airside safety, rules, aircraft danger zones, fire prevention and in the event of an incident, know the procedures to follow in fire action and how to administer first aid.

This course designed to is toprovide expertise and tools to design, implement, and sustain a passenger-centric strategy that enhances customer satisfaction and operational performance.understnd how to identify key touchpoints, measure customer experience, and integrate these practices into your airport’s overall strategy to create a seamless and memorable passenger journey.

This course designed to provide middle management level personnel in Civil Aviation Authorities and other public authorities, as well as aircraft and airport operators with the competencies to manage the implementation of Facilitation Standards and Recommended Practices, in accordance with ICAO Annex 9.