Training_Module // Training Program
Airport Terminal and Landside Operations
Status: Operational
Module_ID: TR-99Auth: Specialized_AccessLoc: Training_Sector01_Course Target
- This course is designed to at an introductory level, how to optimize airport terminal and landside operations, leverage the involvement of the various stakeholders and others in the airport community including airport employees.
- To understand the importance of providing a positive customer experience from curb to gate that is in harmony with security, facilitation, and health requirements as well as revenue generating activities. This course will explore the impact of the COVID-19 pandemic crisis on the aviation industry and the industry’s response to facilitate recovery .
SYSTEM_METRICS
Target Personnel
Airport Operations Managers, supervisors, and staff. / Airport Customer Service and Quality Assurance Managers, supervisors, and staff. / Airport Marketing and Commercial Managers, supervisors, and staff. / Front line staff (Operations, Customer Experience / Customer Service and Administration).
Estimated Duration
5 Days
Discovery_Protocol // 07
Explore_Other_Courses
ID: 100
Operational_Module
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ID: 101
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Airport Operations Fundamentals for the Leadership & Management
This course designed to provide you with a solid overview of the airport operations field and with tools to apply knowledge and skills to airport. It is designed to be useful not only for own benefit but also to help you make better decisions for your organization.
ID: 102
Operational_Module
Aerodrome Inspection
This course designed to provide aerodrome inspectors with the necessary knowledge, skills and attitudes to ensure that aerodrome inspection procedures are implemented appropriately in order to achieve the goal of safe and efficient aerodrome operations.