Training_Module // Training Program

Airport Terminal and Landside Operations

Status: Operational

Module_ID: TR-99Auth: Specialized_AccessLoc: Training_Sector

Airport Terminal and Landside Operations

01_Course Target

This course is designed to at an introductory level, how to optimize airport terminal and landside operations, leverage the involvement of the various stakeholders and others in the airport community including airport employees.
To understand the importance of providing a positive customer experience from curb to gate that is in harmony with security, facilitation, and health requirements as well as revenue generating activities. This course will explore the impact of the COVID-19 pandemic crisis on the aviation industry and the industry’s response to facilitate recovery .

SYSTEM_METRICS

Target Personnel

Airport Operations Managers, supervisors, and staff. / Airport Customer Service and Quality Assurance Managers, supervisors, and staff. / Airport Marketing and Commercial Managers, supervisors, and staff. / Front line staff (Operations, Customer Experience / Customer Service and Administration).

Estimated Duration

5 Days

Discovery_Protocol // 07

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Safety Management Systems (SMS) for Ground Operations

ID: 101

Operational_Module

Safety Management Systems (SMS) for Ground Operations

The target of this course is for Ground Service Providers (GSPs) are mandated to establish provisions for safe ground operations, therefore all companies that are involved in ground handling must ensure safety risks are managed in a systematic way. Following this course, you will get basic understanding of Safety Management Systems (SMS) relevant to ground operations

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ID: 102

Operational_Module

Safety Management system (SMS)

The Target of this course is to provide a comprehensive overview of Safety Management Systems (SMS) and offer an understanding on how to implement it correctly in your airport environment.This course will also offer essential guidance on establishing, implementing and enhancing an SMS. Furthermore it will explain why an SMS is necessary to ensure safe airport operations

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