Passenger Facilitation
01_Course Target
- The course designed to Improve passenger processes while reducing organizational costs.
- Interpret national obligations within international agreements.
- Describe the regulatory framework of aviation facilitation pertaining to passengers.
- Foster collaboration among stakeholders for overcoming challenges specific to cross-border travel.
- Identify facilitation tools and processes that improve passenger flow.
Explore_Other_Courses
Servicing passengers with disabilities on air transport
This course will provide PRM service agents with the knowledge, skills and attitudes required to provide service to passengers with disabilities on air transport.
Airport Terminal and Landside Operations
This course is designed to at an introductory level, how to optimize airport terminal and landside operations, leverage the involvement of the various stakeholders and others in the airport community including airport employees.To understand the importance of providing a positive customer experience from curb to gate that is in harmony with security, facilitation, and health requirements as well as revenue generating activities. This course will explore the impact of the COVID-19 pandemic crisis on the aviation industry and the industry’s response to facilitate recovery .
Air Transport Regulation (ATR)
This course designed to Understand the economic regulatory framework applicable to the air transport industry from the perspective of the policy maker, regulator and industry; Gain an overview of the major international legal instruments.