Airport Baggage and Lost Warehouse Management
01_Course Target
- This course designed develop and enhance the knowledge and skills of participants, provide them with modern concepts in managing baggage and lost and found warehouses, and enable them to perform their work in warehouse management efficiently, implementing storage and tracking operations and following legal and documentary procedures in inventory and warehouse management.
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Passenger Experience Management
This course designed to is toprovide expertise and tools to design, implement, and sustain a passenger-centric strategy that enhances customer satisfaction and operational performance.understnd how to identify key touchpoints, measure customer experience, and integrate these practices into your airport’s overall strategy to create a seamless and memorable passenger journey.
Fundamentals Human Factors for Ground Operations
The target of this course is to Learn how to improve safety and effectiveness in ground operations with recommendations for reducing human error
ICAO Annex 9 – Facilitation (National Fcilitation Programme)
This course designed to provide relevant staff from Civil Aviation Authorities (CAA) and border control authorities with the competencies to deal collectively, in an inter-agency manner, with Annex 9’s facilitation provisions and support development and implementation of a National Air Transport Facilitation Programme (NATFP), National Air Transport Facilitation Committee (NATFC) and Airport Facilitation Committee.