Airport Operations Fundamentals for the Leadership & Management
01_Course Target
- This course designed to provide you with a solid overview of the airport operations field and with tools to apply knowledge and skills to airport. It is designed to be useful not only for own benefit but also to help you make better decisions for your organization.
Explore_Other_Courses
Introduction to Airfield Operations
This course is designed to provide participants with an understanding of the fundamentals of airfield operations and the various activities it involves.Participants will understand to the regulations pertinent to aerodromes, with emphasis on applicable ICAO Annex 14 Standards and Recommended Practices.
Airline Safety Investigation
This course designed to learn how to participate in an aircraft accident and serious incident investigation, in accordance with ICAO Annex 13 Standards. You will also learn about the concepts, techniques and tools necessary for your airline to conduct effective internal safety investigations. Special attention is given to understanding the underlying causes of accidents and incidents in order to improve safety and prevent future occurrences.
Passenger Experience Management
This course designed to is toprovide expertise and tools to design, implement, and sustain a passenger-centric strategy that enhances customer satisfaction and operational performance.understnd how to identify key touchpoints, measure customer experience, and integrate these practices into your airport’s overall strategy to create a seamless and memorable passenger journey.