Aeronautical Information Management
01_Course Target
- This course addresses the main concepts of AIM and the evolution to AIM, explains the AIM products and their ICAO reference documents, familiarizes participants with the AIS data process, provides a good overview of the digital data sets and Aeronautical Data Catalogue, and explains the importance of data quality in the context of AIM.
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Passenger Experience Management
This course designed to is toprovide expertise and tools to design, implement, and sustain a passenger-centric strategy that enhances customer satisfaction and operational performance.understnd how to identify key touchpoints, measure customer experience, and integrate these practices into your airport’s overall strategy to create a seamless and memorable passenger journey.
Basic Airside Safety
The Target of this course is to An interactive, flexible, and effective way of learning about the airport environment, airside safety, rules, aircraft danger zones, fire prevention and in the event of an incident, know the procedures to follow in fire action and how to administer first aid.
Quality Management Systems (QMS) Fundamentals
This Course designed to equip you with the basic knowledge on quality, QMS, ISO and the latest trends in integrated management systems. You will develop the necessary know-how and confidence required to help your organization build or improve their QMS and thereby increase the organization’s ability to identify, measure, control and improve its effectiveness